This independent assessment was conducted by the British Assessment Bureau a leading Certification Body and demonstrates Francis Chambers' commitment to customer service and quality in delivery.

Francis Chambers continues to be ISO 9001 certified for 2012 earns the right to display the coveted British Assessment Bureau Quality Shield and logo to demonstrate its conformance to the standard.

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annual to ensure progress is being maintained.

Francis Chambers has shown that it has good product and service reliability and process controls which means lower costs for its customers!

Director Gavin Twynham said, “We are particularly pleased to have achieved ISO9001 certification as it underlines our commitment to our customers and our focus on quality. Not many customers get to see their suppliers’ ‘back-office’ activities. This recognition demonstrates we can provide a quality solution from quotation to delivery.”

The benefits of registration to the ISO9001 standard include:-

Streamlining an organisation’s procedures. Bringing consistency to an organisation’s service delivery. Reducing cost and rework. Improving an organisation’s management practices. Enhanced status. Competitive advantage. Lower insurance premiums.